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Featured Articles -> Outsourcing Life-Cycle
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Outsourcing Life-Cycle
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Contract renegotiation is an ongoing process during which both parties should be open and honest with each other, writes Rod Newing.
An organisation and its business climate can change significantly during the term of any outsourcing contract. In the
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An outsourcing strategy should free up your organisation to focus on competitive advantage, not be driven by cost cutting.
Outsourcing started out as a way to improve efficiency and customer service by handing non-value adding activities to a third party, which specialises in that area and can deliver it mor
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A recent survey asked European CIOs and CFOs what benefits they look for from outsourcing. Rod Newing investigates the results.
“Outsourcing is currently going through an ev
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As demand for outsourcing continues to grow, Rod Newing asks a number of leading practitioners how contracts can be made more exciting.
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Steve Briggs is Head of Strategic Partnership at Co-operative Financial Services (CFS), where he has managed several major outsourcing relationships. He is also a Director of the National Outsourcing Association.
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If you show them the door, they’re less likely to use it.
Whoever observed that an outsourcing deal is like a marriage missed one crucial distinction. A chat about divorce on the way down the aisle is unlikely to
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If you share the risks you will share the rewards
Business transformation has always been outsourcing’s big lie. In a commoditised market where any half-decent service provider can do things cheaper and faster, canny vendors have promised a seco
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It won’t be plain sailing, but good communication will ensure a steady course.
One of the most significant changes in the outsourcing landscape during the last two decades has been the increased emphasis on good governance. As the focus has shif
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Transition needn’t be a headache, so long as the timing is right
The weeks immediately following contract signature are arguably the most critical in the entire outsourcing cycle. Yet this is where many organisations take their eye off the ball,
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The best evaluations involve asking the right questions
As the economic squeeze tightens, the big beasts in the outsourcing jungle will be driven to hunt outside their usual territories for smaller morsels of business. Shrewd customers-to-be sho
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