 |
 |
Featured Articles -> Customer Care
|
Select Category:
|
|
 |
|
Customer Care
· Outsourcing allows companies to focus on their core competence.
· Sustainability comes from Return on Customer Investment (ROCI).
· Accurate monitoring and measurement is key to continuously improving customer experience.
· For some companies a blend of onshore and offshore works best.
|
|
|
If you think that call centre outsourcing is all about cheap and cheerless phone support, James West argues it is a practice that is maturing, with a range of options helping businesses give the best possible customer service.
read more... |
|
|
|
|
|
Close attention to user feedback will help improve each stage of the customer service lifecycle.
It’s the age-old dilemma, given new urgency by savage economic pressures: how to ma
read more... |
|
|
|
|
|
Methodologies such as Lean Sigma can bring significant cost savings while improving customer satisfaction.
In outsourcing, maintaining the status quo should never be good enough. “
read more... |
|
|
|
|
|
 |
Delivering superior customer experiences at an optimum price point
Customer care is a tricky balancing act at the best of times. In a downturn, it’s positively treacherous.
read more... |
|
|
|
|
|
|
